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SABER GRILLS LIMITED WARRANTY INFORMATION

 

Stainless Steel Parts

  • Lids & Lid Inserts - Limited Lifetime

  • Exterior Firebox & Cart - Limited Lifetime

  • Burner Tubes & Carryover Tubes - 10 Years

  • Cooking Grates, Emitters, Warming Racks - 5 years no rust through or burn through

Porcelain Enameled Parts

  • Lid Insert - Limited Lifetime (excludes fading)

  • Interior Firebox - Limited Lifetime no rust through or burn through (excludes fading)

  • Warming Racks, Grates, Burner Boxes - 5 years no rust through or burn through (excludes fading)

Painted Parts2 Years (excludes fading)

All Other Parts - 2 Years

 

Warranty information is for NEW grills ONLY. Refurbished or display models are sold "AS IS" with a one (1) year limited Warranty; No exceptions!  Display models are considered grills that are pre-assembled AND used by dealers for cooking and/or put to flame (the sole exception is a NEWLY PURCHASED grill that is assembled and lit by the dealer at the customer's request).

 

LIMITED LIFETIME WARRANTY:

Saber warrants the stainless steel all fabricated stainless steel components (excluding cooking grates and burners), to be free from defects in materials and workmanship under normal residential use for the lifetime of the product.

 

Saber’s Limited Lifetime Warranty covers the structural integrity of the exterior and interior body parts, firebox, and lid.  Should structural deterioration occur to the degree of non performance, the part(s) will be replaced, free of charge to the consumer for installation.  Costs associated with the installation of replacement warranty parts is not covered by this limited lifetime warranty and is the sole responsibility of the owner. 

 

This warranty excludes discoloration, surface scratches, weather and atmospheric related staining, and minor surface rust and oxidation which are normal conditions and to be expected with any outdoor product.

 

10 YEAR LIMITED WARRANTY: Saber warrants the stainless steel burners to be free from defects in materials and workmanship under normal residential use for a period of ten (10) years from the original date of purchase. The actual part will be replaced, free of charge.

 

5 YEAR LIMITED WARRANTY: Saber warrants the stainless steel cooking grates to be free from defects in materials and workmanship under normal residential use for a period of five (5) years from the original date of purchase. The part will be replaced free of charge.

 

2 YEAR FULL WARRANTY: Saber warrants all other parts not specifically mentioned above, to be free from defects in materials and workmanship under normal residential use for a period of two (2) years from the original date of purchase. Saber will replace the part(s) which fail or are found to be defective during the warranty period, at no cost to the original purchaser.

 

The Grill owner shall be responsible for proper installation, providing normal care and maintenance, and providing proof of purchase upon request.

 

Saber reserves the right, PRIOR to shipping warranty replacement parts, to require the part in question be returned for inspection and analysis. Requested parts should be returned to Saber, freight pre-paid by the consumer.

 

WARRANTY LIMITATIONS & EXCLUSIONS

This warranty excludes units purchased for use in all types of commercial and or community use locations such as restaurants, hotels, catering operations, food service establishments, condominium/apartment complexes, rental properties, and to products with altered or removed serial numbers.

 

This warranty shall apply ONLY to the products purchased and located in the continental United States and Canada.

 

The warranty coverage begins on the original date of purchase and proof of date of purchase is required for warranty service.  Please register your product and retain your original sales receipt.

 

In order to activate the warranty, Saber requires you to send in a warranty registration card or register your product online. 

 

This warranty applies only to the original grill owner and may not be transferred.

 

This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, spikes/dips in electrical power for any reason, improper installation or improper operation, unauthorized adjustments or calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals.

 

Saber and its dealers shall not be liable for incidental, consequential, special or contingent damages resulting from its breach of this written warranty or any implied warranty.

 

In the event of any warranty work done; all labor, removal, replacement and installation costs are the sole responsibility of the grill owner.

 

Saber reserves the right to replace any defective product with a product equal in value to the original purchase price.  Warranty repair or replacement is at the sole discretion of Saber.

 

Dealers and Distributors may not, under any circumstances, adjust, alter or extend the conditions and terms of the original warranty.

 

Your Saber warranty does not cover the following:

 

  • Labor charges related to installation or set-up, diagnosis of a problem, or repairs.  

  • Normal recommended routine maintenance and care.

  • Damage resulting from accident, alteration, misuse, abuse, hostile environments, improper installation, or installation not in accordance with local, state and federal codes and regulations.

  • The use of unauthorized or “universal” parts.

  • Damage or corrosion caused by lack of maintenance or neglect in following the manufacturer’s care and usage instructions, grease fires, animals and insects.

  • Any damage resulting from the commercial and or community use of this product.

  • Retail Display models are generally sold “AS IS.”  If you have purchased a display model, please be advised that it is sold “AS IS” and that it is subject to the following warranty exclusions:

    • Any exterior or cosmetic damage is non-warrantable.

    • Any missing components will be replaced at the consumer’s sole expense.

    • All Parts and components of the grill have a one (1) year warranty from the date of purchase; no exceptions! 

 

DISCLAIMER OF IMPLIED WARRANTIES AND LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN.  IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED OR LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW.  SABER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.  SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATION ON THE DURATION OF IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS; SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH CAN VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

 

How to Obtain Warranty Service or Repair Parts for your Saber Grill:

Prior to initiating a warranty claim, please make sure your grill is registered.  You can register your grill: HERE

 

  1. Contact Pools Plus, your authorized Saber dealer: HERE

  2. Utilize Saber Grills' online warranty service center: HERE

  3. Call Saber Grills directly at 1-(888)-94SABER (947-2237)

  4. Or write Saber Grills at:

                                                Saber™ Warranty Service

                                                P.O. Box 1977

                                                Columbus, GA 31902

 

Please be prepared to furnish the following information:

  • Purchaser’s name

  • Model and serial number of the grill - (located inside the cabinet, underneath the grill body)

  • Proof of the date of purchase

  • Dealer where you purchased your grill

  • Dealer's phone number

  • Accurate description of the problem

  • Wix Facebook page
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